Privacy Policy

Last updated: 01/04/2026

RavenRoute UK is a courier service run by James O'Neill, based in Leyland, Lancashire. I'm committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how I collect, use, store, and protect your data when you use my courier services, visit my website, receive marketing communications, or interact with me in any way.

1. Information I Collect

I may collect the following types of personal information:

Information you provide directly

• Sender name and address (collection point)
• Recipient name and address (delivery point)
• Email correspondence between you and RavenRoute UK
• Telephone numbers
• Payment details (processed securely through third-party providers)
• Any additional information provided during booking or communication

Information collected automatically

• IP address
• Browser type and device information
• Website usage data (via cookies and analytics tools)
• Email engagement data (opens, clicks) when you interact with marketing emails

Information from publicly available sources

• Business contact details (name, email, business name, website) obtained from publicly available sources such as company websites, online business directories, Companies House, and professional listings. This information is used for business-to-business marketing purposes only.

Information from third parties

• Delivery instructions or contact details provided by your customers
• Payment processors
• Business partners or platforms you use to book courier services

2. How I Use Your Information

I use your personal data to:

• Provide and manage courier services
• Process bookings and payments
• Communicate updates, confirmations, and service information
• Send marketing communications about my courier services (see section 3 below)
• Improve my website and customer experience
• Handle complaints, claims, and customer support
• Meet legal, regulatory, and insurance obligations
• Prevent fraud or misuse of my services

Lawful bases for processing

I only use your information where I have a lawful basis under UK GDPR:

• Contract: To fulfil courier bookings and provide services you have requested.
• Legitimate interests: To send business-to-business marketing communications to business contacts whose details are publicly available, and to improve my services. I have carried out a legitimate interests assessment and am satisfied that my marketing activity does not override your rights. You can object to this processing at any time (see section 3).
• Legal obligation: To comply with tax, insurance, and regulatory requirements.
• Consent: Where I rely on your consent (for example, non-essential cookies), you can withdraw it at any time.

3. Email Marketing

I may send you occasional emails about my courier services, including service updates, offers, and useful information relevant to your business.

How I source business contacts

I obtain business contact details from publicly available sources, including company websites, online directories (such as Yell, Google Business, Companies House), and professional listings. I only contact business email addresses, not personal ones, and only where there is a genuine business reason to do so.

What data I hold for marketing

• Business name
• Contact name (where publicly available)
• Business email address
• Business type and location

Your right to opt out

Every marketing email I send includes a clear unsubscribe link. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email
• Emailing me at [email protected] and asking to be removed
• Calling me on 07543 424790

I will action any unsubscribe request promptly and at no cost. Once you opt out, I will not contact you with marketing emails again unless you ask me to.

Lawful basis for marketing

For business-to-business marketing to contacts sourced from publicly available information, I rely on legitimate interests as my lawful basis under UK GDPR. I have a legitimate interest in promoting my courier services to businesses that may benefit from them. This processing is proportionate, relates only to business contact details, and does not override your rights. You can object at any time using any of the methods above.

For individuals who have previously used my courier services, I may also rely on the soft opt-in under the Privacy and Electronic Communications Regulations (PECR) 2003, where the marketing relates to similar services and an easy opt-out is provided in every message.

4. Sharing Your Information

I may share your information with the following third parties, all of whom are required to handle your data in accordance with UK GDPR:

• Microsoft Corporation - I use Microsoft 365 for business email. Your email correspondence is processed and stored by Microsoft. Microsoft operates under standard contractual clauses and UK data protection standards.
• MailerLite - I use MailerLite to manage email marketing campaigns. If you are on my marketing list, your business name, contact name, and email address are stored by MailerLite. MailerLite stores data within the European Union and complies with UK GDPR requirements.
• Google - I use Google Analytics to understand how visitors use my website. This involves cookies and anonymised usage data.
• Payment processors - for secure transactions.
• Insurance providers - in the event of a claim.
• Regulatory or legal authorities - when required by law.

I never sell your personal data to third parties.

5. Cookies & Website Tracking

My website uses cookies to:

• Improve functionality
• Analyse website performance (Google Analytics)
• Enhance user experience

Google Analytics uses cookies including _ga, _ga_*, and _gid to collect anonymised data about how visitors use the site. This data helps me understand which pages are popular and how people find my website.

You can manage or disable cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Storage & Security

I take data security seriously. Your information is protected using:

• Encrypted systems and secure connections
• Password-protected accounts with access controls
• Secure third-party providers (see section 4)

How long I keep your data

• Courier booking records: 6 years after the service is completed (in line with HMRC requirements).
• Contact form enquiries: 2 years, or until the enquiry is resolved, whichever is longer.
• Marketing contacts: Until you unsubscribe or ask to be removed. I review my marketing list periodically and remove contacts who have not engaged for 12 months.
• Website analytics: 26 months (Google Analytics default retention).

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data I hold about you
• Rectification - request corrections to inaccurate information
• Erasure - request deletion of your data (where legally permissible)
• Object to processing based on legitimate interests, including direct marketing
• Restrict processing in certain circumstances
• Data portability - receive your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact me using the details in section 10. I will respond within 30 days.

If you are not satisfied with how I handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

8. Data Transfers Outside the UK

Some of the third-party services I use may process data outside the UK:

• Google Analytics - data may be processed in the United States. Google operates under an EU-US Data Privacy Framework adequacy decision and standard contractual clauses.
• MailerLite - data is stored in the European Union, which has an adequacy decision from the UK government.
• Microsoft - data may be processed in the EU and US. Microsoft operates under standard contractual clauses and complies with UK data protection requirements.

In all cases, I ensure appropriate safeguards are in place to protect your data to UK GDPR standards.

9. Children's Privacy

My services are not intended for individuals under 16. I do not knowingly collect data from children.

10. Links to Other Websites

My website may contain links to third-party sites. I am not responsible for their privacy practices or content.

11. How to Contact Me

For questions, concerns, or data requests, you can contact me at:

RavenRoute UK
James O'Neill
Leyland, Lancashire
[email protected]
07543 424790

12. Updates to This Privacy Policy

I may update this policy from time to time. The latest version will always be published on this page, with the updated date shown at the top.